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Refund policy

Nuance Atelier

Effective Date: 12 July 2026

Last Updated: 12 July 2026

OVERVIEW

At Nuance Atelier, we stand behind the exceptional quality of our carefully selected genuine leather jackets, bags, and accessories. We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange under the premium brand standards and statutory regulations outlined below.

This Refund & Return Policy applies to all purchases made through our online platform. This document must be read together with our Terms of Service, Privacy Policy, and Shipping Policy.

SECTION 1 - RETURN ELIGIBILITY & LEATHER SENSITIVITY

Genuine leather is a living, premium material that responds immediately to external handling. To qualify for a return or refund, your item must be in the exact same condition that you received it. It is strictly mandatory that items fulfill the following luxury preservation standards:

  • Unworn & Flawless Condition: The product must be entirely unused, unworn, unperfumed, unwashed, and free from any signs of alteration.

  • Preservation of Leather Surfaces: Leather jackets must not feature any permanent creasing (such as arm creases) resulting from prolonged try-ons. Leather bags and accessories must be completely free from fingernail markings, jewelry scratches, stains, blemishes, or friction scuffs.

  • Intact Tags & Packaging: The item must be returned in its original Nuance logo-embossed protective packaging, including dust bags, structural inserts, and hangers. The original product tag and security seal must remain uncut and securely attached to the item.

  • Proof of Purchase: You will need the receipt, invoice, or official proof of purchase to complete your request.

  • Natural Characteristics: As stated in our Terms of Service, natural variations in skin texture, minor grain marks, and subtle tone shifts are inherent hallmarks of genuine leather, not manufacturing defects. Returns based on these organic features are processed as standard returns.

SECTION 2 - PROCESS TO START A RETURN

To initiate a return, you must contact us first at info@nuanceatelier.com or via your customer account portal.

  • Domestic Returns (Republic of Türkiye): We offer free return shipping for all domestic orders. Upon approval, we will provide you with an authorized return shipping code for our contracted courier and instructions on how to send your package.

  • International Returns: For all cross-border returns, the Customer is required to provide their own return shipping label and cover the shipping costs using a tracked and insured global courier.

  • Authorized Return Address: If your return is formally accepted, items must be sent to the following corporate headquarters: Şenlikköy Mah. Yeşilköy Halkalı Cad. Aqua Florya No:93 Kat:3 D.No:2 PK:34153 Bakırköy / Istanbul / Republic of Türkiye

  • Unauthorised Returns: Items sent back to us without first requesting a return via email will strictly not be accepted and will be returned to the sender at their own expense.

SECTION 3 - DAMAGES, DEFECTS, AND ISSUES

Please inspect your order immediately upon reception. Contact us at info@nuanceatelier.com if the item is physically defective, damaged in transit, or if you receive the incorrect item, so that we can evaluate the issue and make it right.

To initiate a transport-related damage claim, an official "Damage Assessment Report" signed by the courier agent upon delivery is highly recommended to expedite processing.

SECTION 4 - EXCEPTIONS & NON-RETURNABLE ITEMS

Certain categories of products cannot be returned or refunded under any circumstances:

  • Custom and Bespoke Products: Special orders, custom-sized leather jackets, altered garments, or personalized items featuring custom monograms/initials.

  • Final Sale Items: Products purchased under explicit archive sales, final clearance, or promotional end-of-season sales.

  • Gift Cards: Any digital or physical gift cards issued or purchased through our store are strictly non-refundable.

SECTION 5 - EXCHANGES

The fastest and most efficient way to ensure you acquire the desired size or model is to return the item you have. Once the return is accepted by our quality control specialists, you may make a separate purchase for the new item through our online platform.

SECTION 6 - EUROPEAN UNION 14-DAY COOLING OFF PERIOD

Notwithstanding the general policy above, if the merchandise is being shipped into the European Union, you possess the statutory right to cancel or return your order within 14 days, for any reason and without justification. As stated in Section 1, your item must arrive at our facility in the exact same pristine condition that you received it—unworn, unused, with all security tags intact, and in its original packaging along with proof of purchase.

SECTION 7 - INTERNATIONAL RETURN SHIPPING & CUSTOMS DEDUCTIONS

  • Return Shipping Costs: Unless an item is proven to contain a material manufacturing defect upon delivery, all international return shipping costs are the sole responsibility of the Customer (buyer).

  • Re-Import Customs Duties: Any import customs duties, taxes, brokerage handling charges, or regulatory fees levied by customs authorities upon the shipment’s re-entry into the Republic of Türkiye will be strictly deducted from the Customer’s final refund amount.

  • Initial Fees: Initial shipping costs paid at check-out and any local customs taxes paid by the Customer to their destination government are completely non-refundable.

SECTION 8 - ORDER CANCELLATIONS

  • Automated Cancellations: Customers may automatically cancel their unfulfilled orders within 60 minutes (1 hour) of placement through their account dashboard.

  • Manual Cancellations: After the automated window, you may request a cancellation by emailing info@nuanceatelier.com before the order is dispatched. Once a tracking number is generated or the item is handed over to the courier, the order cannot be cancelled and must be processed as a standard return upon delivery.

SECTION 9 - REFUND PROCESSING TIMELINES

We will notify you via email once we’ve received and inspected your returned item. Upon evaluation, we will inform you whether the refund has been approved or rejected based on the standards in Section 1.

  • Approved Refunds: If approved, you will be automatically refunded on your original payment method within 10 business days.

  • Bank Processing Delay: Please bear in mind that it can take additional transit time for your bank or credit card company to process, clear, and post the refund transaction to your statement.

  • Inquiry Window: If more than 15 business days have passed since we formally approved your return and you have not received your credit, please contact us immediately at info@nuanceatelier.com.

SECTION 10 - CONTACT & COMPANY INFORMATION

For return requests, status updates, or general policy inquiries, please contact our support team.

  • Legal Entity: Sole Proprietorship operated by Cem Berkay Yıldız

  • Trading As: Nuance Atelier

  • Registered Trademark: NUANCE® (Classes 18 & 25)

  • Business Address: Şenlikköy Mah. Yeşilköy Halkalı Cad. Aqua Florya No:93 Kat:3 D.No:2 PK:34153 Bakırköy / Istanbul / Republic of Türkiye

  • Email: info@nuanceatelier.com

  • Customer Service: +90 (540) 340 10 01

  • Tax Office & ID: Küçükçekmece V.D. | 9610889833

These Terms of Service should be read together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and Cookie Policy.

All trademarks, product names, images, designs, and content are protected by applicable intellectual property laws.

© 2026 Nuance Atelier. All rights reserved worldwide.